Freshworks

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Freshworks

"Freshworks is a leading SaaS platform offering a comprehensive suite of products designed to enhance both customer and employee experiences. Its solutions span IT service management, customer support, sales, and marketing, providing intuitive, user-friendly tools that streamline operations and strengthen engagement across organisations.

Freshworks empowers businesses with modern, low-code platforms that enable automation, simplify workflows, and provide actionable insights to drive measurable growth."
Email:
edward@spark.ai
Website:

Experience

Freshworks Consulting, Implementation & Optimisation
"We provide end-to-end Freshworks services, from strategy and solution design through to implementation, integration, optimisation, and ongoing support.

Our approach ensures that your Freshworks platform is aligned to operational goals, user adoption requirements, and governance frameworks."
IT Service Management (ITSM)
Freshservice implementation & configuration
Service catalogue & workflow design
CMDB setup & optimisation
Automation & SLA configuration
Reporting & performance dashboards
Customer Support and CX
Freshdesk deployment
Omnichannel engagement configuration
Knowledge base & self-service setup
Ticket lifecycle optimisation
Analytics & insights reporting
CRM & Sales Enablement
CRM & Sales Enablement

Freshsales CRM configuration
Pipeline automation
Sales workflow optimisation

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    Ready to Transform with Freshworks?

    Whether you’re implementing Freshworks for the first time or optimising an existing deployment, our certified specialists can help design and deliver a solution aligned to your business objectives.